Last updated on : Jan 1st, 2020
Terms & Conditions
These terms and conditions (”These Terms”) govern your purchase of the Products (as defined below). Please read These Terms carefully.
By placing an Order (as defined below) on the Website or by making a purchase of Products through the Website, you are agreeing to be bound by These Terms. If you do not agree to all of the terms of These Terms, you must not place an Order on the Website nor make a purchase of Products through the Website. This is a contract between (a) you (i.e. the Customer); and (b) Winwell Digital Pte. Ltd. (“WDPL”) (UEN: 201909838E), a Singapore incorporated company with its registered address at 3 Killiney Road #10-01 Winsland House I Singapore 239519.
1.1 In These Terms:
“Acceptance” or “Accept(s)” means WDPL accepting an Order from a Customer after having received such Order, by issuing the said Customer an Order Confirmation Email.
“Order Confirmation Email” means an electronic mail issued by WDPL to the Customer’s registered email address with WDPL, acknowledging and Accepting the Customer’s Order.
“Customer” means the person who Orders or purchases Product(s) from WDPL through the Website.
“Customer Data” means all data including personal data that the Customer may provide or send to WDPL or that WDPL may receive from the Customer in the course of WDPL dealing with the Customer’s Order and performance of the Contract. This includes personal data of Recipients that are provided by the Customer.
“Customer’s Provisions” is defined at clause [2.5].
“Customer Service Team” means the team at WDPL which provides assistance and advice to Customers who Order or purchase Product(s) from WDPL through the Website.
“Contract” means the contract for the sale by WDPL and purchase by the Customer of the Product(s) that had been Ordered by the Customer and Accepted by WDPL, with the terms of the Contract being These Terms.
“Delivery Address” means the address for delivery of the Ordered Products as provided or specified by the Customer for the Order.
“Delivery Time” means the estimated time required to deliver the Ordered Products to the Customer’s Delivery Address as set out in Schedule 1.
“Delivery Expense” means the shipment fees for the delivery of the Ordered Products as set out in Schedule 1.
“Final Price” means the Price of the Products with Delivery Expense added to it where applicable.
“Guidelines” means any and all additional terms, guidelines, policies and/or rules prescribed or issued by WDPL with respect to the Order, the purchase of the Products by the Customer, the delivery of the same, and/or any other matters related to the Order or the Products, whether existing now or issued by WDPL at a future date, and which forms part of These Terms between WDPL and the Customer and that may be posted by WDPL on the Website, including any revised or amended version of the same as issued by WDPL from time to time and that may be posted on the Website. Such revised or amended version of the same shall apply to the Customer and the Customer is deemed to have accepted the same, from the time it is published on the Website.
“Guest Customer” means a Customer who does not have a registered account with WDPL.
“Intellectual Property Rights” or “IPR” means all vested, contingent and future intellectual property rights including but not limited to goodwill, reputation, rights in confidential information, copyright, trade marks, logos, service marks, devices, plans, models, diagrams, specifications, source and object code materials, data and processes, design rights, patents, know-how, trade secrets, inventions, get-up, database rights, in each case whether registered or unregistered, and any applications or registrations for the protection of these rights and all renewals and extensions thereof existing in any part of the world, whether now known or in the future created.
“Non-refundable Products” are Ordered Products which cannot be returned to WDPL for a refund as set out in Schedule 2.
“Order” means the action of the Customer in placing an order for Product(s) from the Website, such as by submitting a request to purchase the Product(s) through the Website, whether by clicking the “Place Order” (or words to similar effect) button on the Website or completing the Website ordering process for the Product. “Ordered” shall be construed accordingly.
“Parties” or “parties” means WDPL and the Customer.
“Personal Data” or “personal data” means data, whether true or not, about an individual who can be identified (i) from that data; or (ii) from that data and other information to which the organisation has or is likely to have access.
“Price” means the price of the Product(s), as computed in the manner as set out in These Terms and in clause [4.2].
“Product(s)” means the product or products (including any installment of the products or any part of them) Ordered by the Customer and/or described in the Order Confirmation Email.
“Recipients” means addressee(s) and/or recipient(s) of Ordered Product(s). Such Recipients could be the individual representative of a Recipient that is a corporation or be the actual recipient where the Recipient is an individual or any individual who receives the Product(s) at the delivery destination.
“Registered Customer” means a Customer who has a registered account with WDPL.
“Return Merchandise Authorization Request” is defined at clause [8.4(b)].
“Specifications” means the description of the Product(s), as found on the Website.
“Terms” means the terms and conditions of sale set out in this document.
“Website” shall mean the website of https://sg.dorothyperkins.com or such other website operated by WDPL, by which the Product(s) are presented for browsing by a Customer, for the Customer to Order.
1.2 Any reference in These Terms to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time.
1.3 The headings in These Terms are for convenience only and shall not affect their interpretation.
2. Basis of Purchase
2.1 The Website is intended for Customers who are at least 18 years of age. Orders are to be only placed by an individual who is at least 18 years of age. By placing an Order, the Customer declares that he is 18 years of age and above.
2.2 When the Customer makes an Order, the Order constitutes an offer by the Customer to WDPL for WDPL to sell the Product(s) Ordered, based on and subject to These Terms. Under no circumstances does an Order in itself amount to a Contract. All Orders shall be subject to Acceptance by WDPL. No Contract for any Order is formed or concluded, unless and until WDPL Accepts the Order in question. Until a Contract for an Order is formed, no Order is binding on WDPL. WDPL is under no obligation whatsoever to the Customer to Accept any Order.
2.3 These Terms and any Guidelines shall apply to the Order for or purchase of any Products by the Customer from WDPL through the Website.
2.4 The Parties acknowledge that a Contract is formed and is legally binding on the Parties only upon the satisfaction of the following events in the order as set out below :
- The Customer makes an Order; and
- WDPL Accepts the Order by sending an Order Confirmation Email to the Customer’s registered email address with WDPL.
2.5 These Terms including Guidelines shall apply to the Contract to the exclusion of any other terms and conditions which the Customer may purport to apply in any way whatsoever including but not limited to under any provisions included under any order, offer, Customer’s purchase order, email or any other document (the “Customer’s Provisions”). For the avoidance of doubt, the Customer acknowledges and agrees that WDPL shall not be bound by any of the Customer’s Provisions.
2.6 Notwithstanding that WDPL has not sent the Customer an Acceptance by way of email, dispatch or delivery of the Ordered Products by WDPL, shall be deemed conclusive evidence of a Contract having already been formed between WDPL and the Customer for the Products in question.
3.1 The description of the Product(s) shall, subject as provided in These Terms, be as specified in any applicable Specifications for the Product(s).
3.2 While WDPL takes reasonable care to ensure that the Specifications are reasonably accurate, such Specifications, subject to certain exceptions such as pricing information, are based on data provided by WDPL’s suppliers. Therefore, WDPL shall not be liable for any and all errors in the Specifications. WDPL makes no warranty nor guarantee as to the accuracy of the Specifications for the Product(s). Without prejudice to the generality of the foregoing, the Customer acknowledges that all images, photographs or videos of the Products presented, showcased, displayed, broadcasted and made available on the Website are for illustrative purposes only.
3.3 The Customer acknowledges and agrees that any description given of or applied to the Product(s) by WDPL :
- is only for the purpose of identifying the Product(s);
- shall not make the Contract a sale by description; and
- is not relied on by the Customer when entering into the Contract.
3.4 Subject to the foregoing, in an event of erroneous Specifications, WDPL encourages the Customers to report such errors to WDPL at : email@example.com. To the extent not prohibited by applicable law, WDPL expressly disclaims liability for all errors and omissions in the Specifications.
3.5 The availability of the Products presented on the Website depends on availability of stock and WDPL does not guarantee the availability of the Products.
4. Price of the Product(s)
4.1 While WDPL shall use reasonable effort to ensure that the Price of the Product(s) detailed on the Website is correct, WDPL reserves the right to vary the Price of the Product(s) on the Website, at any time and without notice.
4.2 The Price of the Product(s) are exclusive of all charges for shipping, carriage, insurance and delivery of the Product(s) to the Delivery Address including being exclusive of any duties, impositions or levies, all of which shall be additionally payable by and be the responsibility of the Customer.
4.3 In the event that a Product is mispriced, WDPL may, at its own discretion, either contact the Customer for instructions or cancel the Customer’s Order/Contract, without incurring any liability to the Customer, notwithstanding that WDPL has accepted the Order by sending an Order Confirmation Email to the Customer.
5. Making of Orders
5.1 By making an Order, the Customer agrees to pay the Final Price for the Products Ordered, in accordance with These Terms. Upon making an Order, the Customer authorises WDPL to charge the Customer the Final Price.
5.2 WDPL has absolute discretion to Accept an Order or to reject an Order, for any or no reason whatsoever. For the avoidance of doubt, WDPL shall not incur any liability to the Customer arising from WDPL’s rejection of the Customer’s Order. Should WDPL choose to Accept the Order, WDPL shall (but is not obliged to) send an Order Confirmation Email to the Customer’s registered email address with WDPL, subject to clause [2.6]. The Order Confirmation Email may include (as determined or modified by WDPL at its discretion) :
- the Product(s) purchased by the Customer and Price;
- details of the Customer such as the Customer’s name and Delivery Address;
- Delivery Time; and
- other details relating to the Order, which may include but is not limited to, order number.
5.3 Where an Order is made and the Product(s) is unavailable :
- if WDPL does not wish to Accept the Order (such as because the Product is out of stock and will no longer be offered for sale by WDPL, or for any other reason) and the Customer has already made payment for the Product, WDPL shall refund the monies paid by the Customer for that Product; or
- because it is temporarily out of stock, the Customer will have a choice to either cancel part of the Order which contains the unavailable Product(s), or to accept any delay in the delivery of the Product(s) as may be specified by WDPL, subject to WDPL’s right to terminate the Contract for any reason (including unavailability of Product) even after accepting the Order by sending an Order Confirmation Email to the Customer as specified in Clause 14.
5.4 WDPL reserves the rights to set the rules and policies regarding the payment methods and to make changes from time to time to such rules and policies. The payment for Products purchased from the Website by any Customer may be made via any methods that may be permitted by WDPL.
6. Order Tracking
The Customer can track his or her order status by:
- Clicking the tracking number on the shipping confirmation email sent from WDPL to the Customer once the Customer’s order is dispatched from WDPL’s warehouse; or
- For Registered Customers, clicking on the “My Orders” > ”Order Shipments” page of the Customer’s registered account with WDPL.
7.1 If Delivery Expense is payable, the Delivery Expense shall be wholly at the Customer’s expense. Such Delivery Expense will be factored into the Final Price when a Customer places an Order.
7.2 WDPL shall use reasonable endeavours to deliver the Product(s) within the Delivery Time to the Delivery Address. Should WDPL fail to deliver the Product(s)within the Delivery Time, WDPL shall use reasonable endeavours to deliver the Product(s) as soon as reasonably practicable thereafter. For the avoidance of doubt, the Delivery Time is no more than an estimate, and time shall not be of the essence. Notwithstanding anything that may be to the contrary, WDPL shall not be liable for any delay in delivery howsoever caused.
7.3 WDPL aims to deliver to as many places as possible. However, due to restrictions and limitations (placed by certain institutions and organisations), WDPL will not be able to make deliveries to certain locations in Singapore as set out in Schedule 1. In the event that WDPL is unable to deliver to a location, WDPL will inform the Customer of this via the contact information provided by the Customer when making an Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
8. Returns and Refund Policy
8.1 WDPL allows Customers to return a Product because of a change of mind or because the Customer is not completely satisfied with the Product where the Product is not defective (for e.g, the Customer placed an Order by error for a Product of the wrong size or colour), subject to the terms in this Clause 8.
8.2 The Customer may return a Product to WDPL within  days from the date of delivery of the Product. The Product shall be unused, unaltered, unwashed, unworn and shall be in the original brand packaging with all original tags intact. The Customer shall ensure that the Product sent to WDPL is in the same condition as it was when received by the Customer and is packaged properly. This policy is applicable only to Products which do not fall under the list of Non-refundable Products as set out in Schedule 2.
8.3 In the event that the Product is returned to WDPL in an unsuitable condition and/or falls under the list of Non-refundable Products as set out in Schedule 2, WDPL reserves the right to reject the Product and may send back the Product to the original shipping address at the cost of the Customer.
8.4 If a Product is eligible for return, the Customer can return a Product to WDPL via the following options:
- for Guest Customer checkout, the Guest Customer shall contact WDPL’s Customer Service Team for a return request with his or her order number. WDPL’s Customer Service Team will then provide the Guest Customer with further instructions on how to return the Product to WDPL. Such further instructions may include instructing the Guest Customer to drop-off the Product at post office counters, arranging for a courier pick up or via any other means as specified by WDPL; or
- for Registered Customer, the Registered Customer shall submit a request to return the Product (“Return Merchandise Authorization Request”) from the order detail page of the Registered Customer’s account. WDPL’s Customer Service Team will vet through the Registered Customer’s Return Merchandise Authorization Request and upon approving the request, will provide the Registered Customer with further instructions on how to return the Product to WDPL. Such further instructions may include instructing the Registered Customer to drop-off the Product at post office counters, arranging for a courier pick up or via any other means as specified by WDPL.
8.5 The Customer shall bear all costs incurred for returning the Product to WDPL.
8.6 Returned Products are usually received and accepted at WDPL’s warehouse within 3 to 5 working days after the drop-off at the post office counters or courier pick up. Once the Products arrive at WDPL’s warehouse, WDPL’s Quality Check team will take 1 to 2 working days to process the returned Products. WDPL will send the Customer an email notification once the returned Products are processed.
8.7 WDPL shall refund the Customer once the returned Product has been processed by WDPL’s warehouse and it may take up to 7 working days for the refund to be reflected in the Customer’s credit card account. For some banks, the refund will only be reflected in the Customer’s next monthly statement.
8.8 For Customers that enjoyed free shipping, if the net Product price after deducting the Price of the returned Product(s) falls below the net Product price for free shipping, then WDPL will refund the Customer the Price of the returned Product(s) less the cost of the shipping fees that was previously waived for the Customer.
8.9 For Customers that did not enjoy free shipping, WDPL will only refund Customers the Price of the returned Product(s) and will not refund Customers the cost of the shipping fees that was previously paid by the Customer.
8.10 WDPL reserves the rights to withhold any refunds if the Customer’s Products have not reached WDPL’s warehouse.
8.11 The Customer is to ensure that refund details given are correct and complete.
8.12 Products purchased using a voucher code are non-refundable for cash. For a Product which was purchased using a voucher code, only the final paid price (after discount) will be refunded to the Customer.
WDPL does not provide exchanges for Products which are not defective and/or conforms with the Contract. WDPL recommends that Customers return their Ordered Product(s) for a refund or place a new order for the different Product.
10. Faulty Products
10.1 The Customer (if a consumer) may reject Product(s), which are defective or do not conform with the Contract (e.g incorrect Product was delivered to the Customer). If a Customer would like to reject a Product that is defective or do not conform with the Contract, the Customer shall contact WDPL’s Customer Service Team and provide the Customer’s order number, full name, address, details of the Product, and whether the Customer would require a refund or a replacement.
10.2 Upon receipt of the Product(s), WDPL will examine it and advise the Customer on the Customer’s right to a replacement or refund (if any) via email as soon as practicable.
10.3 If the Product is ascertained by WDPL to be defective or does not conform with the Contract, WDPL will reimburse the Customer for all reasonable delivery costs incurred by the Customer to send back the Product to WDPL.
10.4 In the event the Product returned by the Customer is determined by WDPL at its sole discretion to be not defective or does conform with the Contract, WDPL may at its discretion decide not to repair, replace or refund the Customer for the Product and/or may require the Customer to pay all reasonable carriage costs and servicing costs at WDPL’s current standard fees and costs.
10.5 The Customer acknowledges and agrees that WDPL only provides warranties related to the quality of the Products that are expressly mandated and required by applicable law. All other conductions or warranties are expressly excluded by WDPL.
11. Order Cancellation
11.1 A Customer shall contact WDPL’s Customer Service Team promptly if a Customer would like to cancel an Order.
11.2 Once an Order has been dispatched, it may not be cancelled and the Ordered Product must instead be returned to WDPL for a refund according to Clause  above.
12. Risk and Property
12.1 Risk of damage to or loss of the Product(s) shall pass to the Customer immediately upon delivery of the Product(s) to the Customer, or if the Customer wrongfully fails to take delivery of the Product(s), the time when WDPL has tendered delivery of the Product(s).
12.2 The title in the Product(s) shall remain with WDPL until WDPL receives full payment of the Final Price for the Product(s).
12.3 Until such time as the title in the Product(s) passes to the Customer, WDPL shall be entitled at any time to demand the Customer to deliver up the Product(s) to WDPL and in the event of non-compliance WDPL reserves the right to take legal action against the Customer for the delivery up of the Product(s) and also reserves the right to seek damages, expenses and all other costs including but not limited to legal fees against the Customer.
12.4 The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Product(s) which remain the property of WDPL. If the Customer does the foregoing, all moneys owing by the Customer to WDPL shall, without prejudice to any other right or remedy of WDPL, forthwith become due and payable.
12.5 If any or all of the provisions in this clause  are not in accordance with any laws of the country in which the Product(s) are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this clause , and the Customer shall take all steps necessary to give effect to the same.
12.6 The Customer shall indemnify WDPL against any and all losses, damages, costs, expenses, and/or legal fees incurred by WDPL in connection with the assertion and enforcement of WDPL’s rights under this clause .
13. Force Majeure
Without prejudice to clauses  and , WDPL shall have no liability to the Customer whatsoever if it is prevented from or delayed in performing its obligations or delivery of the Ordered Products, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of WDPL or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, terrorism, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, epidemic or default of suppliers or sub-contractors. This clause shall not apply to the Customer’s obligation to pay the Final Price.
14.1 For the avoidance of doubt, even if WDPL has accepted the Order by sending an Order Confirmation Email to the Customer, WDPL shall be entitled, at its sole discretion to immediately terminate the Contract for any reason including but not limited to:
- the Product(s) specified in the Order is unavailable for any reason;
- the Product(s) specified in the Order has been damaged and there are no other replacement Product(s) available;
- the Customer is in breach of any obligations of These Terms;
- the Customer is in breach of the payment obligations under the Contract; or,
- there is an occurrence of any event in which WDPL, at its sole discretion, deems the Customer as being unable to fulfil any payment obligations under the Contract,
without prejudice to the rights or remedies available to WDPL at law or under this Agreement. For the avoidance of doubt, the Customer agrees that WDPL shall not incur any liability to the Customer whatsoever arising from such termination.
14.2 Upon termination of the Contract and if the Customer has already made payment for the Order, WDPL will refund any payment made by the Customer for Products that were not delivered to the Customer less any costs incurred by WDPL as a result of the Customer being in breach of any obligations of These Terms.
14.3 Upon termination of the Contract in accordance with These Terms, subject to clause [14.2], all obligations of WDPL under the Contract shall immediately cease and WDPL shall no longer be bound by such obligations. Without prejudice to the aforesaid, termination of the Contract shall be without prejudice to the liabilities of the Customer to WDPL that have accrued up to the date of termination.
15. Exclusion of Liability
15.1 Notwithstanding anything herein stating to the contrary, under no circumstances shall WDPL be liable (i) for any loss of profit, business, contracts, revenues, or anticipated savings or (ii) for any special, indirect or consequential damages of any nature whatsoever.
15.2 Under no circumstances shall WDPL be liable for any losses or damages arising due to the Customer’s improper use of the Product(s) including without limitation due to a modification of or alteration to the Product(s) not authorized by WDPL.
15.3 The Customer acknowledges that the Product(s) are manufactured by third parties and not by WDPL, and unless prohibited by applicable law the Customer accepts and acknowledges that WDPL shall not be liable for any losses or damages suffered by the Customer arising from the Customer’s use of the Product(s), unless such loss or damage to the Customer arises out of a negligent act of WDPL.
15.4 Without prejudice to clauses [15.1] to [15.3], in no event shall WDPL’s total and cumulative liability for all losses or damages arising out of or in connection with the Contract exceed the Price actually paid to and received by WDPL under the Contract.
15.5 No action may be brought under the Contract by the Customer against WDPL more than 1 year after its termination or from the actual delivery of Product(s) to the Customer, whichever happens first, or in the event of default by WDPL, more than 1 year after the occurrence of such default.
15.6 To the extent permitted by applicable law, WDPL shall not incur or accept any liability concerning any representation made by WDPL (or made on WDPL’ behalf) to the Customer (or any person acting on behalf of the Customer) prior to the making of the Contract where such representation was made or given in relation to the Conditions. “Conditions” shall mean (i) the correspondence of the Product(s) with any description; (ii) the quality of the Product(s); and/or (iii) the fitness of the Product(s) for any purpose(s) whatsoever (whether made known to WDPL or not).
15.7 All terms, conditions or warranties implied by statutory or common law relating to the Conditions are excluded from the Contract to the fullest extent permitted by law.
15.8 WDPL shall further be under no liability in respect of :
- any allergies or other health or medical condition suffered by a Customer; and
- any defect to any Product, arising from unsuitable or improper use, defective installation or commissioning by the Customer or third parties, fair wear and tear, wilful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load, unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical/electronic or electric influences, failure to follow instructions (whether oral or in writing) misuse or alteration or repair of the Product, addition and insertion of parts, in particular of spare parts which do not come from WDPL or without the approval of WDPL.
16. Survival after Termination or Expiration
Any termination of the Contract (howsoever occasioned) shall not affect the coming into force or the continuance in force of any provision hereof which is expressly or by implication intended to come into or continue in force on or after such termination.
17. Intellectual Property
The Customer acknowledges that WDPL or third parties (as the case may be) own all rights, title and interest in the Intellectual Property Rights to the Website and the contents therein, and the Customer shall not do or permit any act which is directly or indirectly likely to prejudice the rights, title or interest of the said rightful owner(s) in and to any of the aforesaid. Unless otherwise expressly permitted by mandatory applicable laws, the Customer agrees not to modify, adapt, translate, prepare derivative works from, or decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Website. Without prejudice to the generality of the foregoing, the Customer shall not use in any way and shall not reproduce any trade marks that are associated with WDPL and/or that the Customer has sight of when accessing and using the Website without the prior written consent of WDPL. Except as expressly stated in These Terms, These Terms do not grant the Customer any rights to, or in, patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Website and/or the contents therein.
18. Personal Data
18.2 The Customer represents and warrants that :
- for Customer Data that the Customer will be disclosing or discloses to WDPL, that the Customer would have prior to disclosing such personal data to WDPL obtained consent from the individuals whose personal data are being disclosed, to:
- permit the Customer to disclose the individuals’ personal data to WDPL for the Purposes; and
- permit WDPL to collect, use, disclose and/or process the individuals’ personal data for the Purposes, including disclosing the said personal data to WDPL’s third party service providers or agents, which may be sited outside of Singapore, for the Purposes and such third party service providers or agents of WDPL processing their personal data for the Purposes;
- any personal data of individuals that the Customer will be or is disclosing to WDPL are accurate; and
- for any personal data of individuals that the Customer will be disclosing or discloses to WDPL, that the Customer is validly acting on behalf of such individuals and that the Customer has the authority of such individuals to provide their personal data to WDPL and for WDPL, its third party services providers and agents to collect, use, disclose and process such personal data for the Purposes.
19. Governing Law and Dispute Resolution
The Contract shall be governed by the laws of Singapore. The Parties hereby submit to the non-exclusive jurisdiction of the Singapore courts.
20.1 The Customer shall not assign, transfer, charge or otherwise deal with the Contract or any obligation under the Contract, without the prior written consent of WDPL. WDPL may at its absolute discretion assign, transfer, charge or otherwise deal with the Contract or any obligation under the Contract, without the prior written consent of the Customer. Without prejudice to the generality of the aforesaid, WDPL may at its absolute discretion sub-contract its obligations under the Contract at any time and WDPL shall be entitled to perform any of the obligations undertaken by it and to exercise any of the rights granted to it under the Contract through any of its related corporations.
20.2 Any notice required or permitted to be given by either party to the other under These Terms shall be in writing addressed to that other party at its address or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
20.3 No waiver by either party of any breach of the Contract by the other party shall be valid unless it is in writing. No such waiver by either party shall be considered as a waiver of any subsequent breach of the same or any other provision.
20.4 If any provision of These Terms is held by the courts to be invalid or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected thereby.
20.5 Nothing in These Terms is intended to grant to any third party any right to enforce any term of These Terms or to confer on any third party any benefits under These Terms for the purposes of the Contracts (Rights of Third Parties) Act and any re-enactment thereof, the application of which legislation is hereby expressly excluded.
20.6 The Contract contains the whole agreement between the Parties in respect of the subject-matter of the Contract and supersedes and replaces any prior written or oral agreements, representations or understandings between them relating to such subject-matter.
21.1 These Terms may be amended or supplemented from time to time by WDPL at its sole discretion, by posting revisions or a revised/amended set of These Terms on the Website. Such amended Terms shall become legally binding upon the Customer upon their posting on the Website.
21.2 All Customers are advised to check back frequently to be well informed of any changes to These Terms.
DELIVERY TIME AND EXPENSE AND NO DELIVERY ZONES
1 – 3 Working Days
Next Working Day
*Please note that the delivery time is from the time WDPL Accepts the Order
Net Merchandise Value
Below SGD 60
SGD 60 & Above
No Delivery Zones*
- Jurong Island
- Tuas Link
- Changi Cargo
- Country Clubs
- Army Camps
- Seletar Aerospace
- Off-shore Islands such as Pulau Ubin
- Turf Club Avenue
- Singapore Prison Quarters
- Airbase sites
- SATS Inflight Catering Centre 1
- ST Kinetics
- Airport Boulevard, and all airport areas including areas within Changi Airport and Seletar Airport
*As the list is non-exhaustive and may vary from time to time, please reach out to our Customer Experience team at firstname.lastname@example.org for a detailed list of No-Go zones and their respective postal codes.
Due to final clearance and hygiene concerns, the following products are Non-refundable Products*:
- Beauty products
- e-Gift cards
- Lingerie sets (including women's shapewear and body shapers)
- Swimwear [only returnable with the original hygiene sticker]
- Headphones and earphones
- Sales or Discount item
*As the list is non-exhaustive and may vary from time to time, Customers should always refer to their Product Page to determine their item's return eligibility